F.A.Q - Frequently Asked Question

Q. How to purchase?

To order:-
1. To make an order, you are required to register as a member.
2. Click ‘Add to Cart’ button on the products that you wish to purchase.
3. Click ‘Continue Shopping’ to add other products into the cart OR click ‘checkout’ to proceed with your payments.
4. Kindly confirm your shipping address on the ‘shipping address’ page and click ‘next’ button thereafter.
5. Next, choose your payment method and then click the ‘next’ button.
6. After completing the above steps, please confirm your billing details again and agree on the terms and conditions of the purchase.
7. Click “Confirm Order” button to complete your order.

Q. What are the payment methods available?

www.seritunjung.com offers various kinds of Payment Methods as shown below:-
1. Credit Card
Via Paypal (Visa or Mastercard) : Soon!
Via Ipay88 (Visa or Mastercard) : Soon!

2. Bank Transfer

Bank: Maybank
Bank Account: 1530 3906 6474
Account Name: Hanan Binti Mohd Adham

Kindly ensure that you insert our email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it at the recipient email column when making the payment transfer.

After you have made the payment, please send us the following payment details:
* Bank Name:
* Bank-in Date:
* Bank-in Time:
* Bank-in Reference No:
* Total amount paid:
* Invoice No:
Note: Your order shall not be delivered until we receive the above confirmation.

Q. How to change my account’s personal information and shipping address?

* Log in to your account -> Click on the “Account Maintenance” -> Edit your account’s information and shipping address here.

Q. What should I do when I forgot my password?

1. Click on the “Lost Password” button and insert your email address that you used to register the account in the box.
2. Click “Submit”.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel my order?

Yes, you can cancel your order provided it is still on a pending status.
To inform us on the cancellation:
- Please send an email to our Customer Service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the title of the message “Request to Cancel Order”.
- Orders which are on shipping or “shipped” status cannot be cancelled.

Q. What is the currency used in the purchase?

All transaction shall be in RM.

Q. How long does the delivery usually take?

Delivery usually takes about 1 to 3 working days for the domestic orders using the Air Pak services. However, for those who choose Post Malaysia services as their delivery agent, it will take about 5-7 days.

Q. I still have doubts!

We apologize that we are unable to provide you with a comprehensive FAQs. Should you need further verifications/ assistance, kindly email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it